Important Information
IV. Contact
Contact & Complaints
Blackswan Holdings operates email-only contact channels. We do not publish a public phone number — calls with investors and counterparties are arranged by prior email exchange.
Two mailboxes
- info@blacksn.com — general enquiries, investor relations, press.
- office@blacksn.com — administrative, legal, privacy, whistleblowing, security, accessibility, and complaints.
Postal correspondence may be sent to the registered office: BLACKSWAN HOLDINGS LIMITED, DD-15-134-004 - 007, Level 15, WeWork Hub71, Al Khatem Tower, Abu Dhabi Global Market Square, Abu Dhabi, Al Maryah Island, United Arab Emirates. Polish-affiliate correspondence: Blackswan Poland Management sp. z o.o., Aleje Ujazdowskie 41, 00-540 Warszawa, Poland.
Complaints
Complaints should be sent to office@blacksn.com with the subject line “Complaint”. We will acknowledge in writing within 5 business days and provide a substantive response within 30 calendar days. Where a complaint relates to a future regulated activity, the relevant regulator's escalation route will be added to this page.